Bookyourflower.com will deliver all orders with the maximum possible care to make sure that the order not only leaves our shop in good condition and but reaches the recipient in same condition as well.
In case of the delivery is at residence address and the recipient is not at home or the premises are locked we will deliver the flowers to the neighbour only if they are ready to accept on their behalf.
We do not take orders for delivery at Airports and Railway Stations & Hospitals.
We will try and deliver the order to the recipient but in cases where our delivery boy is not able to reach the recipient due to some constraint like in offices, hospitals and some public places, the flowers will be handed over to the person as advised by the recipient.
However, since all the service providers in different cities have different delivery schedules, we will be unable to guarantee a specific time of delivery. Requests may be taken for either an AM or PM delivery, but that cannot be guaranteed either.
We will not call the recipient at their phone number before the delivery to maintain the element of surprise if customer want to give recipient a surprise (In case it should be written in specific instructions box) But in cases where we are unable to locate the address or some other problem where contacting the recipient is must, we will have to call the recipient and take the directions.
You must provide us with the all correct information required in the order form and any extra information that you feel will help us reaching the right place. In case of incorrect information, we will not be responsible for the wrong delivery.
Due to nature of delivery, we cannot take guarantee of any specific time for delivery. But if you would like to request a particular time of day, please mention it in the "Special Instructions" column in the order form and we will try our side best to honour your request but there would be no commitment of timely delivery.
In the normal weekday the deliveries by most of the service providers are done in the normal business hours (9 AM to 8PM), until and until if there is no problem in delivery.
Giving incomplete or incorrect address or phone numbers may delay delivery further so please make sure that information provided is accurate.
For the orders of cakes, delivery will not be possible in the early morning since cakes have to be procured fresh from the bakery the same day to maintain quality. We do not buy cakes the previous day for delivery on next day, that way the cake gets stale and is not edible by the time it reaches the recipient.
During the peak trading days such as Valentine's Day and Mother's Day, almost all the florists operate extended hours and delivery times may be extended due to heavy load of deliveries.
Please Note: The delivery of cakes will not be possible in the early morning since we deliver only fresh cakes. Cakes are sourced from the best confectionery in the place of delivery and can be delivered between 12 p.m and 8 p.m.
In short, delivery times are not guaranteed, regardless of any request or otherwise.
You must complete all the address fields when entering your order, including the recipient phone number. Please avoid using addresses where you believe the recipient to be absent most of the day.
In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of one day notice before the delivery date. If notice is given less than 24 hours before the delivery date no refund will be given.
We are not responsible for Flowers, plants and preserved items delivered to incorrect addresses supplied by the sender. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender. Decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender. Flower and plant quality problems, where delivery is delayed due to sender requiring signature upon delivery.
In case of a delivery not possible on public holidays or local restriction, orders will be delivered on next working day. Delivery confirmation for all midnight deliveries will be notified next day before 10:00 am (from scheduled time of delivery). Our normal delivery hours are between 10 a.m. - 8 p.m.
Midnight delivery hours are between 11:30 p.m. - 12:30 a.m.
Express Delivery is usually completed within 5-6 hrs or as scheduled.
Please note that the order will not be redirected or redelivered in a new address in any circumstances.